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Open the legal terms for your account

We set out how data use, cookies, account checks, and regional access work for Indonesia, so you know what happens before you open an account.

Data useCookie checksAccount checksLocal law

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Explore the policy that applies

tototorpedo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We keep this policy plain so you can see how we handle your account record, device data, and contact details before you open anything with us. Access depends on local law and is available only where local law permits, so the rules that apply to your

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account can change by region. If your location allows use, we may ask for one identity check before we process sensitive requests, including name changes, closure requests, or wallet-related verification. We also keep logs for cookies, session safety, and dispute handling, then remove or anonymise them
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when the record is no longer needed and no legal duty asks us to keep it longer. The payment chips below are there as context for account activity only: DANA, OVO, GoPay, and QRIS. We do not treat them as a promise that every method is
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available in every region or at every time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Switch to a contact path for requests

When you need a policy answer, we keep the route simple: live chat for fast checks, email for written records, and WhatsApp for mobile follow-up. From Yogyakarta to other Indonesian cities, our team handles these requests every day from 10:00 to 22:00 WIB, in English that is easy to read for Indonesian accounts. If your request touches identity data or a record change, we confirm it against your account before we reply with the next step.

Team online

Live Chat

Use live chat when you need a quick read on a clause, a record update, or a login problem tied to your account. We keep it open every day from 10:00 to 22:00 WIB.

Email

Send written requests to [email protected] if you want a copy of a policy step, a correction trail, or a question that needs longer handling. We answer in plain English and keep the thread attached to your account.

If you are on mobile, WhatsApp works well for identity checks, data requests, and follow-up questions after a chat. We match the number you use with your account record before we change anything.

RECORD HANDLING

Browse how we handle your records

We keep record handling narrow and tied to the reason you contacted us. Data, cookie settings, and account logs stay in the account file so we can confirm requests, spot unusual access…

Data Use

We use the details you enter, plus device and session data, to open the account, keep the login state, and answer policy questions. Access is limited to staff who need the record for those tasks.

Cookie Controls

Cookies remember your language choice, session state, and safety checks. If you clear them on mobile or switch to desktop, the next visit may ask for one more check before the record loads again.

Account Security

Keep your password private and use the same contact route for sensitive changes. If we see a login from a new device, we may pause the request until the account check is complete.

Retention

We keep chat logs and account records only as long as they are needed for service, dispute handling, and legal duties. When the reason ends, we remove or anonymise the data after confirming no hold applies.

Change Requests

If your name, phone number, or consent choice changes, send the update through live chat, email, or WhatsApp. We confirm the request against your profile before any record is saved.

Contact Window

For this policy, write to [email protected] or use live chat and WhatsApp. Our team handles these messages daily from 10:00 to 22:00 WIB and replies in clear English.

Open common legal questions

These are the questions we hear most often from Indonesian accounts about legal handling, record access, and contact steps. If you need a correction, a copy of your data, or a region check, send it through live chat or email and we will match it to your account before we act. If a request depends on local law, we say that clearly before we move ahead.

We keep the details you enter, like name, contact line, and login record, plus device and session data needed to protect access. If local law asks for extra checks, we request them before we handle the account.

Cookies help us remember your session, language choice, and safety checks so you do not repeat the same steps on every visit. If you clear them, some account actions may ask for one more verification.

Send the correction through live chat, email, or WhatsApp and include the detail you want changed. We compare it with your registered account and only then update the record or explain why we cannot.

We keep records only as long as they are needed for account care, dispute handling, and legal duties. When the reason ends, we remove or anonymise the data after checking that no hold applies.

Only staff who need the record for support, safety checks, or policy handling can access it. We do not share it broadly, and any outside processor must follow our written handling rules.

If local law does not allow access, we block the account flow for that region and explain the reason. You can still ask us about the rule by email or chat.

Use live chat for fast replies, email for written requests, or WhatsApp if you are on mobile. For account changes, we confirm the request against your profile before we do anything.

Open the legal terms for your account

Switch to a contact path for requests

Live Chat

Email

WhatsApp

Browse how we handle your records

Data Use

Cookie Controls

Account Security

Retention

Change Requests

Contact Window

Open common legal questions

01 What data do you collect when I open an account?

02 Why do you use cookies on this page?

03 How do I ask for a correction to my details?

04 How long do you keep my records?

05 Who can see my account data?

06 What happens if my region is not allowed?

07 How do I contact you about this policy?

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